How close are apartments to clinics?
All within 10 minutes. Most are 3-7 minutes walking. We verify every distance on foot, not by car.
Can I extend my stay if recovery takes longer?
Yes, subject to availability. We'll try to keep you in the same apartment. If not, we'll move your things to one nearby.
What if I need wheelchair access?
Filter by accessibility when browsing. Many apartments offer ground floor, wide doorways, walk-in showers, and elevator access. We list exactly what's available — no guessing.
Can my companion stay with me?
Most apartments accommodate a companion at no extra charge. Some larger units fit families. Filter by companion-friendly when browsing.
What does concierge actually mean?
A real person who answers your messages. Airport transfer, clinic rides, pharmacy and grocery delivery, restaurant bookings, emergency coordination. Available 24/7 in English and Spanish.
How do I pay? What's the cancellation policy?
Credit card or bank transfer. Full refund if you cancel 48+ hours before check-in. No hidden fees, no cleaning charges, no surprise deposits.
Is this available for all procedures?
We work with clinics in Tijuana, Mérida, Guadalajara, and Cancún across dental, bariatric, cosmetic, cardiac, orthopedic, fertility, and wellness. If your clinic isn't listed yet, tell us — we'll reach out to them.